Frequently Asked Questions

  • What is needed to reserve a date?

    We work on a first-come/first-serve basis. The requested date is officially reserved once the deposit and signed terms and conditions form is submitted.

  • How much space will be required?

    Each teepee and mattress needs approximately 47” x 75” of floor space. Please measure. Please Note: We do not move furniture – the space must be cleared and ready for setup upon our arrival.

  • What do the guest sleep on?

    We provide a twin size inflatable mattress, sheet, and blanket. All of the bedding is anti-allergy and it is all washed & sanitized after every party. The mattresses are 75” in length and very comfortable! Remember to have each child bring their own pillow.

  • What is included in the price?

    We deliver, set up, and collect the following day. Each teepee will have its own mattress and fully decorated bed. Depending on your theme, accessories include battery operated fairy lights, garland, tray table, cushions, blankets, and chalk name boards or custom frame. Our team makes every effort to ensure your setup looks magical and inviting. Tips are welcome and appreciated. Please take care nothing is broken or damaged as this incurs additional charges.

    Thank you.

  • What is your cancelation policy?

    We understand that life happens. Please reach out and let us know as soon as there is a change. We will do our very best to accommodate schedule changes. Please note that the $100 deposit is non-refundable regardless of circumstance. Please see our terms and conditions for more information.

  • What happens during inclement weather?

    The safety of our staff is a top priority for That Razzle Dazzle. In the event of inclement weather, the party will be postponed until a later, available date within 365 days from the original scheduled date.

  • What happens if I need to cancel or postpone my party?

    Although there are no full refunds if canceled within 14 days, parties canceled prior to that date are subject to a partial refund or rescheduled within 365 days of the previously scheduled party date, depending upon availability. Please see terms and conditions for details.

  • What forms of payment are accepted?

    We accept all major credit cards via our internal payment processor. Please note that any credit card payment will incur a 3% processing fee and Afterpay will incur a 5% processing fee. We also accept Zelle, Venmo and PayPal as forms of payment.

  • What is the damage fee and how is it returned after my party is over?

    The damage fee, $100, is held until after rental equipment pick up. If there are no damages to That Razzle Dazzle's property, the amount is fully returned within 24 hours. The fee is returned using the same payment method that was used to submit payment and to ensure promptness of your refund, That Razzle Dazzle will issue an additional 25% of the damage fee if not processed within 24 hours.

  • Will you be using our power supply?

    Yes, we will need to use the location’s power supply to inflate beds and balloons and if included, the disco light. The fairy and decorative lamps are battery operated.